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Know Your Talents Blog
by Melanie Benitez | on Jan 09, 2017
I have had some amazing behavioral experiences this week. As we start our Tutor Tuesday Leadership Series in January, I thought this was a perfect story to share.
I was recently at a fruit and veggie market close to my home. It is always really busy. This particular day there were only three registers open and all three lines were long. As I moved up to the cashier, the store manager appears and shouts out “where is everyone?” My cashier says “I think they are on break”. Manager shouts back, “I was just in the back, no one is back there!” The Manager then steps over and opens her own register and starts taking customers.
In the meantime, my cashier says “how am I supposed to know where they are? And don’t you just love the tone?” Myself and the three long lines of customers stood in awe at the interaction.
The observation of the behaviors between these two was eye opening. You have to wonder, did the Manager have the awareness of her own behavior? Did she understand how that interaction impacted the team members that were at their registers working? The customers, what did that do to the business? As Managers, we hold the key to our employees’ success. Understanding behavior, not only of others but of ourselves can truly make a difference. Do you know your behavioral strengths? Those of your staff?
Melanie Benitez, Client Services Manager
by Melanie Benitez | on Dec 29, 2016
Our sister company LearnKey provides self-paced education and training solutions for education, veterans, corporate/government, and personal users. Their Blue Ocean program is a highly specialized employment program for Veterans with a very special benefit, they provide intensive job assistance with all students to support their success in the program. Below is a testimonial from Ed Ohrablo, a Blue Ocean graduate.
I wanted to let you know how LearnKey has helped me succeed. I was in the Blue Ocean program and I obtained my basic IT Certs A+, Net+ and Security+ while in this program. I also obtained a couple of MS certifications as well.
Beth helped me in my job search and throughout the application and interview processes. She was a huge supporter as the interview process was lengthy and difficult. But it was worth it, I obtained a position as an analyst with a great company.
My certs opened a door that allowed me to present myself to this organization. I have worked here for 4 months when I received a call to the director’s office. The company had done a market research review of my position and based on my 3 IT certifications, I was given a huge raise! The certs were not a main part of the job description but having them has increased my value to this company.
I had an amazing support crew at LearnKey-Tristan, Jessica, and Seth that guided me through the program, offered tutor assistance, and pushed me when I was down. It was a great experience and I am grateful for the opportunities it has offered.
Best Wishes to you and the entire LearnKey team.
Congratulations Ed, we are very proud of you!!
by Melanie Benitez | on Dec 29, 2016
As I spent the Christmas holiday with family, it was so fun to sit back and observe all of the different behaviors in the room! At one point, someone asked me “why are you smiling?” My response, “I just love watching all the different behaviors”, it is what makes up “our team”. To have the awareness of behavior has changed my life. Seriously, first to begin to really make sense of who I am and then also to have an understanding of others, has opened my eyes in so many ways.
During our Christmas get together, a family friend was giving my husband and I an update on her family. She shared how her brother has 8 year old twin girls. As she began to describe them, immediately behaviors came to my mind. She described one as a quiet, mellow girl, really sweet and the other one as always on the go, very talkative and just wants to have fun. She continues with the story of how she took them to the to the candy store in the mall. The outgoing one took off and was just filling up bags of candy all over the place, while the quiet one says, “Aunt Yvonne it is ok if I can get 2 jaw breakers and a bag of jelly beans?”
Our behaviors are formed with both our genetics and our environment. I thought this was such a great example of behavior and just really how cool it is to be able to understand and appreciate the differences in each of us. It is what forms “our team”!
Melanie Benitez, KYT Client Services Manager
by Melanie Benitez | on Oct 28, 2016
Each Tuesday every PDP Administrator and KYT Workshop attendee is invited to join these informative and educational sessions to continue their learning of behavior. Topics vary from month to month based on the requests of our administrators. Examples of topics covered include:
- Working with Challenged Team
- Strengthening the Emotional Muscle
- MAXIMIZING the Motivators Review
- Coaching with ProScan
- Combined Traits & How They Work Together
- Job Modeling 101
- Understanding Communication & Leadership Styles
If you are a certified administrator or a KYT workshop attendee, please expect to see our weekly invite to these sessions. If you don’t receive, please contact Melanie Benitez directly at 480-348-8900.
by Melanie Benitez | on Oct 17, 2016
Arizona Business Leadership Association (AzBL) is an exclusive, by invitation only, organization of senior executives and professionals who come together to learn from each others’ experiences, be enlightened by stimulating programming, honor successful companies which exemplify community leadership and offer educational opportunities to the Arizona business community. (www.azbl.org) Lori Coruccini was honored with serving as President for 2015-2016 and was recognized at AzBL’s first event this year, receiving a stunning Kachina. AzBL’s event hosted Vice President, Dan Quayle, as the speaker.
Lori stated, “I am humbled to have had the experience to lead such an outstanding group of executives this past year, and am so grateful for the mentorship and friendships developed. There is no better organization in Arizona that provides education from some of the top leaders in the world. Even though it created a busy year for me, I tremendously enjoyed the journey.”
Know Your Talents will be a featured as an Executive Partner of AzBL this year. http://azbl.org/partnership/
by Melanie Benitez | on Sep 09, 2016
Would like to become the internal behavioral expert for your company and make a difference? Understanding behavior in the workplace, starting at the hiring stage can be a game changer for your organization. We host a PDP Certified Administrator Workshops monthly in Scottsdale Arizona, join us and be the game changer for your organization!
Workshops are scheduled monthly in Scottsdale Arizona!!
- January 2017 – Wednesday, January 18th & Thursday, January 19th
- February 2017 – Wednesday, February 15th & Thursday, February 16th
- March 2017 – Wednesday, March 15th & Thursday, March 16th
Need us to come to you?? If you have at least 2 individuals that will be certified, please let us know!
See testimonial below from Jason Fletcher with ServPro of Peoria.
“I am reaching out to let you know how much I truly appreciate everything that you and your staff have done for my organization. With your help we have truly changed the mindset of our company. I would be the first to say I was skeptical of how it all works with the pro-scans and putting it all together. You did an amazing job at our team impact workshop and got everyone involved to see what some of our hurdles were that stopped us from working together in a team format.
We have since moved over and started doing pro-scans in our hiring process and this has allowed us to cut our turnover rate down to a minimal amount. This is huge as this is not normal in our industry especially at the entry level positions. We are now working on starting some job modeling that I think will help greatly as well.
I would also like to thank Sarah & Melanie for all of their help and hard work as well. Every time I need something they are extremely responsive. I would recommend your company to anyone serious about changing the culture in their organization to become a true team.”
Thank You! Jason Fletcher
In just two days understand and learn action items for working with individuals’ strengths, communication and work styles. With this behavioral expertise, see success in your hiring process, role definitions, succession planning, communication tactics, conflict resolution and MORE!
YOU will become an expert in?
• Interpreting and discussing ProScan® reports, and using the information to develop improvements and solutions
• Developing job model profiles to fit any position in the organization; interviewing and selecting the right people for the right roles
• Team planning; defining roles and responsibilities; learning what to expect from team members; enhancing communication
• Leading people to achieve personal success and satisfaction
Call us at 480-348-8900 or contact firstname.lastname@example.org for more information and registration.
by Melanie Benitez | on Sep 09, 2016
We are so excited yet humbled to announce that Know Your Talents has been awarded the top international sales award for the distribution of PDP for the 7th year in a row. We know this is not possible without customers that believe in us and have confidence in our work and the remarkable PDP System.
Thank you to all of our customers for being such huge fans!! Kuddo’s to you, we truly appreciate your support!
Lori Coruccini, Brent Hubby, President of PDPGlobal, Melanie Benitez, & Sarah Blik!
by Melanie Benitez | on May 24, 2016
Being recognized as a guest at a hotel was such a great customer service experience! Do you think I am a customer for life? Indeed!
Through our work at Know Your Talents, it is often that the team shows up in cities across the US to provide workshops, speaking engagements, trade shows, etc. and if you are a traveler, you know how demanding traveling can be on your teams, your family and yourself! Yet, when you walk into the hotel, you see YOUR name on the marquis, not the companies, but YOUR name. And it is the hotel’s appreciation for all the time spent in traveling and they want YOU to feel special. And it works! Check out the picture of our own Sarah Blik next to her marquis sign, the sign over the counter when at check-in and they gave her a welcome basket. Such a superb customer service experience!
by Melanie Benitez | on Apr 29, 2016
At the beginning of the year, KYT began offering weekly ongoing training opportunities. Each Tuesday every PDP Administrator is invited to attend these informative and educational sessions to continue their learning of behavior. Topics vary from month to month based on the requests of our administrators. Upcoming topics for May include:
May 3rd – Toxic Employees – Understand How to Manage, Behaviorally!
May 10th – Understanding eCampus Learning and PowerApps
May 17th – MAXIMIZING the Motivation Review
May 24th – Effective Advertising and Interviewing Techniques
May 31st – PDP Administrator Best Practices – Listen to other PDP Administrators share their best practices utilizing PDP Works & behavior
If you are a certified administrator, please expect to see our weekly invite to these sessions. If you don’t receive, please contact Melanie Benitez directly at 480-348-8900.
by Melanie Benitez | on Apr 29, 2016
Bryan Agee, President of South River Restoration is our newest PDP Cerified Administrator. Bryan along with HR Director, Louise Slattery attended our two day PDP Certification workshop held in Upper Marlboro, Maryland in April.
Below is a quote from Brian on his experience with Know Your Talents:
“Know Your Talents is a game changer! We’ve been experience alot of turnover. Moving forward, we are confident that the ProScan assessment will guide us in the hiring process to ensure we have the right people on our team, ultimately reducing turnover. Additionally, the assessments we’ve done on our staff have provided better insight into our individual styles and have taught us how to work together more effectively resulting in improved communication. I highly recommend partnering with Know Your Talents to grow your business, improve your talent and connect more effectively with peers and clients alike.”
Welcome Bryan and Louise, happy to have you as part of the KYT Team!