Predix Blog

Thinking about Behavior and Dr. Oz

by Lori Coruccini | on May 11, 2012

One of my favorite television personalities is Dr. Oz. He covers so many important topics for women, not only about health care but life balance which is so important in today’s world. His personality, demeanor and approach to health care is absolutely fantastic. My goal is to share with Dr. Oz the work I do around leveraging behavior to improve one’s health of mind.

Recently, they aired a topic around a 38 year old woman named Rosemary, a health care nurse who was dealing with relatives with diabetes & Alzheimer’s, etc. and the stresses of having such a job. Additionally, her husband was out of work, therefore, requiring Rosemary to not only deal with the stresses of her job but also having to work 16 hours a day to keep food on the table.

What caught my interest in this particular episode was that Dr. Oz had a guest, Dr. Martha Beck, who is a very well known life coach.  She began sharing and talking with Rosemary about her actions that are positioned by her “mental hygiene” and the fact that she was really a “care taker” at heart and that she needed to focus on rewarding herself from time to time. Now, I think that’s great but what jumped out to me is that no one was coaching Rosemary or talking about her behavior and how to leverage that. They all talked to her symptoms and not the root cause which really is “who am I” and what behavior is driving what I do.

My approach to coaching someone like this would be to have her take a behavioral assessment like our ProScan survey which would give Rosemary objective data about her natural behaviors.  This would help her to ‘validate’ who she is and begin to recognize why she takes care of everyone else first before she takes care of herself.    The information would help her realize that she is exactly who she is supposed to be and to maximize her great talents within, not think that something is wrong with her.

More than likely, this behavior trait that we are referencing also means that Rosemary never wants to say ‘no’ to people when asked to do things.  Here again, she just adds more to her plate because she won’t want to turn anyone down and fall out of favor of someone.  Recognizing how to find her own ‘voice’ and motivators would help her begin to take of herself and aligning that time of taking care of herself while taking care of others.  Accepting and validating her own natural behaviors would be a fantastic first step to lessening an energy drain that she feels daily!

Lori Coruccini Speaks at the Crawford Contractor Connection Conference

by Kim Gillcoat | on May 03, 2012

If you are attending the Crawford Contractor Connection Conference in Nashville, TN, please attend one of Lori Coruccini’s breakout sessions!  Hope to see you next month!

Change Your World by Knowing What Makes Your People Tick

Lori Coruccini, Predix, Inc.

Come discover how understanding what makes your people tick, identifying their talents, interests, communication style and key action items will enable you to take your company to the next level. Learn the four cornerstone traits of behavior and how to coach and motivate each trait to optimize not only productivity but employee satisfaction as well. This session will include case studies from within the restoration industry.

Wednesday, June 20th, 2012

Times:

8:00am – 9:00am

9:15am – 10:15am

10:30am – 11:30am

1:45pm – 2:45pm

Kim Gillcoatt is April’s Employee of the Month

by Jeff Coruccini | on Apr 30, 2012

When it comes to being a true champion within our Better Learning Systems (BLS) companies, look no further than Kim Gillcoatt who holds the title of Client Services Champion for a reason. She offers outstanding support to all teams in our BLS company exemplifying Ease, Value and Trust every day. Kim provides Ease in coordination of projects internally and externally for our customers; and Ease in terms of working together across our 3 companies. She has everyone’s back which is why it was a landslide in voting her employee of the month for April!

Kim has been an employee of Predix going on three years. Here’s what Lori C. had to say about Kim, “Her Value is seen 24X7 doing whatever it takes to accomplish a task that has been given to her. In the 2 years she has been in this role, she has never missed a committed deadline – which is truly remarkable. Kim provides Value daily in supporting the executive team in numerous projects for all of BLS including research, coordination for internal employees and external clients, sales efforts, marketing, recruiting efforts, and client servicing”.

We are so fortunate to have Kim as part of our team, here is some insight to Kim outside of the office:

1. How many siblings do you have? One little sister, Erin

2. What is your favorite movie? Tough choice – I’ve probably watched Dirty Dancing more than other movie, but The Princess Bride is a top contender too.

3. What is your favorite band? Zach Brown Band

4. What is your favorite vacation spot? Anywhere near the water.

5. What was your high school’s mascot? The Saints.

6. What is the weirdest combination of foods you have eaten? I’m not too adventurous when it comes to food…

7. What is/was the name of your favorite pet? Our dog, Finley, a crazy, lovable mutt.

8. What was your first car? A Geo Prism.

9. If you could go anywhere in the world where would it be? I would love to go to Europe.

10. Would you rather sky dive, bungee jump, zip line, or parasail? Zip line, definitely. I’m way too chicken to sky dive or bungee jump!

11. What is the funniest saying you have heard working here? That’s a hard one, I laugh every day!!

12. If you could eat dinner with anyone from the past, present, or future, who would it be and why? I would want to have dinner with my grandfather, I never got to meet him and would love to get to know him!

Kim Gillcoatt showing off her certificate with Lori C.

What is your mobile strategy?

by Kim Gillcoat | on Apr 13, 2012

Just yesterday, I had the privilege of going through a LearnCast® certification, what an eye opening experience!  When we merged with LearnCast® and LearnKey® in 2011, I was excited to learn more about both companies, their services, and how we could best integrate.  But, I really had no idea how relevant and exciting this new technology would be, for us here at Predix, and for our clients!

Do you have 1 minute?  Do you want to experience LearnCast® first hand?  Scan this QR Code with your smart phone or tablet (we recommend HP CodeScan) or click on the QR Code.  Take a look at this course, What is Predix?, that I built!

In our certification, my eyes were opened to the incredible growth in the mobile technology world.  We are living in a world filled with virtual employees, on the go sales teams, and traveling service reps.  Companies are marketing, selling and servicing mobile customers.  We live in a world where we all want information, updates and communication that fits our fast paced, on the go lifestyles.

Companies need consistent messaging that reaches employees and customers, wherever they are.  They want instant feedback and results on communication, so they can be constantly fine tuning their strategies and resources to have the most impact and stay cutting edge.  LearnCast® provides incredible, customized solutions for companies and mobile strategies of all shapes and sizes.  What’s your mobile strategy??

Predix PDP Client Administrator Certification

by Kim Gillcoat | on Apr 02, 2012

Hampton Inn and Suites Scottsdale

10101 N. Scottsdale Road

Scottsdale, Arizona

Wednesday, May 2nd and Thursday, May 3rd

Email Kim, our Client Services Champion, at kimg@knowyourtalents.com to register today!

Why won’t my employee just do what I ask???

by Kim Gillcoat | on Mar 30, 2012

Have you ever been confused or frustrated that your employee or direct report won’t simply do what you asked them to do?  Why do you have to keep asking them to complete a seemingly simple task?

Speaking from personal experience, I can be one of those employees who can get ‘stuck’ and not move forward on a project.  I want to move forward, trust me, I do!  But, even more so, because I have the need for a lot of information when completing a task, I want to make sure that it is done right and that I get the perfect outcome.  I have the High Conformity trait!  If you ask me to do something, I want to know as much as you will tell me about the project.  What are the expectations?  What is the timeline for completion?  What should the finished project look like?  Where can I find answers to questions that I have?  You can never give me too much information!  I love information and details, I want it all, it helps me make sure that I can get the right outcome!

Often, the answer to why people get stuck is based in behavior!  When working with owners and managers, we constantly give coaching tips for how they can best support their employees based on their behaviors, what they need to be most successful.  If we aren’t giving our employees the support they need behaviorally, we can’t expect them to outperform and excel!

So, if you are my manager, or a co-worker asking for help on a project, I really do want to help you, I want to do the best job for you and for our company that I can!  But, if we are going to work well together, please give me specifics; please keep the lines of communication open so that I can come to you with questions, so I don’t get stuck.  Then, we both win – I move forward on projects, and you can be assured that I will do everything in my power to get you the right output!

Do you have someone on your team who is getting “stuck”?  Who isn’t doing what you ask?  Do they need different support from you to accomplish their tasks?

Predix Sponsors Business Mentors Summit in April

by Kim Gillcoat | on Mar 16, 2012

This April, our Sales Consultant, Sarah Blik, will be traveling to Chicago for the Business Mentors Leadership Summit, representing Predix!

Wednesday, April 25th and Thursday, April 26th

Chicago, IL

Behavior Opens Doors in Communication!

by Kim Gillcoat | on Mar 09, 2012

This week, I facilitated a PDP Client Administrator Certification in Seattle, what a blast!  It is always great to connect with clients face to face, and immerse in behavior for two days.  In working with Know Your Talents™ as the Client Services Champion, everyday I get to help companies and individuals maximize themselves and their employees, everyday I get see firsthand the breakthroughs that happen when people are working with their talents, rather than against them!

Yet still, each breakthrough is amazing, it is always fresh and exciting.  All throughout the certification, we discuss how our behavior motivates us and others, impacts our communication, our work style, our leadership style and so much more.  Throughout the certification, people begin to have those ‘ah-‘ha’ moments, when they see how their behavior is impacting their current role, and how it can further impact their team and their organization.  Participants also begin to see how they can better maximize the strengths and abilities of their team, more efficiently work together.

In reflecting on the certification, one of the most fascinating things to me when talking about behavior is the ability to be direct and make an immediate impact on someone.  Though certification, we empower a company to integrate behavior internally, and experience these breakthroughs everyday!

With behavior, it isn’t good or bad, it just IS.  So, in focusing on behavior, every person you talk to, you get right into their core, their strengths and their current adaptations.  Behavior allows you to discuss their internal conflicts, their stressors, their pain in working against their behavior, or their success and satisfaction in maximizing who they are every day.  No defensiveness, no walls to break down, just immediate open communication.  How powerful is that?!?!?

In sales, what is the difference between being “pushy” and being “persistent”?

by Lori Coruccini | on Feb 24, 2012

As a seasoned sales professional for 30 years, a sales trainer and publisher of Know Your Talents™ – Sales Process for Champions, I have coached and managed sales representatives to be persistent and determined in their sales efforts.   In our sales coaching, it is a constant reminder of ‘Where are your manners?’ Ask for permission up front to ‘infringe’ on those with whom you know you will be continually making the rounds and making ‘friends’!  I suggest that you ask up front, ‘Do you mind if over the next few months while we are learning about one another, that I call you or stop by to share one of our newest products or services that I know can bring you value, or if I email you perhaps something of interest? I promise not to waste your time!” Set the expectation upfront with your prospect. It is very rare that they will turn you down, even if they have existing relationships with other providers. If you commit that you will only bring something of value and not waste their time they will be glad to take your call. It doesn’t matter what industry, it’s basic sales.

What motivates your employees?

by Kim Gillcoat | on Feb 17, 2012

Earlier this week, I spotted this question on LinkedIn:

What are those intrinsic factors that maintain the enthusiasm of an employee and ensure his motivation at work?

Imagine how powerful the answer could be – not only for you as an employer, but for your employee as well!  Everyday, we help individuals drill down and define their motivators, what touches their core, what drives them to perform at a higher level.  Through our Know Your Talents™ Behavioral System, we can quickly identify a list of unique motivators based on a person’s individual behaviors and talents.  Through a Motivation Review, we can help an individual define and set goals based on these unique motivators.

So, to answer this question is easy, but the answer is different for each and every person.  We are all motivated by different environments, rewards and opportunities.  It is critical to an employee’s success to identify and confirm that your company will be able to provide opportunities that drive their unique motivators.

Imagine that you are hiring a new sales representative.  The role will require a high percentage of out of town travel, long working days and the availability to be on call.  You have two top candidates with great experience and both seem to be a great fit.

In going through a Motivation Review, you identify that Candidate #1’s top motivator is Family.  He is motivated to provide for his family, spend time with them, help coach his son’s little league team and be at dinner with them every night.  This is a great motivator, but NOT a great fit for your work environment.  It won’t be long before Candidate #1 feels de-motivated and unhappy, traveling and working long hours.  Something will break, he will turn over or won’t produce.

Then, in going though a Motivation Review, you identify that Candidate #2’s top motivators are opportunity and freedom from routine.  He loves new challenges and experiencing new places.  He will thrive with the opportunity to travel and promote his career.  He will be a great fit for your company culture, you can easily provide an environment where Candidate #2 will be motivated!

So, what are the intrinsic factors that maintain the enthusiasm of an employee?  There isn’t a blanket answer or factor that applies to your ‘employees’ in general.  Each employee is motivated by something different, and as soon as you are able to identify and tap into that, imagine the power and performance you can expect from that motivated employee!