Superb Customer Service!

May 24, 2016
tree-1-e1464110286819-480x640-1920w

Being recognized as a guest at a hotel was such a great customer service experience! Do you think I am a customer for life? Indeed!
Through our work at Know Your Talents, it is often that the team shows up in cities across the US to provide workshops, speaking engagements, trade shows, etc. and if you are a traveler, you know how demanding traveling can be on your teams, your family and yourself! Yet, when you walk into the hotel, you see YOUR name on the marquis, not the companies, but YOUR name. And it is the hotel’s appreciation for all the time spent in traveling and they want YOU to feel special. And it works! Check out the picture of our own Sarah Blik next to her marquis sign, the sign over the counter when at check-in and they gave her a welcome basket. Such a superb customer service experience!

Posted in

More Posts

What is the strategic planning process with crucial steps for long-term business success

Strategic Planning Process, Thinking Ahead for 2025

The strategic planning process is a vital framework for organizations to achieve their long-term goals, ensure efficiency, and adapt to changing market conditions. There are clear benefits for organizations of any size. As the Journal of Small Business Management noted, 71% of the fastest-growing organizations utilize an effective strategic planning process. This article will explore…
Read More →
Employee behavioral assessment tools enhance recruitment, development, and retention, aligning employee strengths with company culture.

Unlocking the Power of Employee Behavioral Assessment Across the Employee Life Cycle

At Know Your Talents (KYT), we’ve been helping organizations enhance their people systems for over 24 years. Throughout this time, we’ve observed that employee behavioral assessment tools are essential across every stage of the employee life cycle. Whether during recruitment, onboarding, development, or retention, these assessments provide valuable insights that help businesses align employee strengths…
Read More →
Learn how to foster strategic thinking across your leadership team to drive business success and innovation.

How to Foster Strategic Thinking Across Your Leadership Team

Creating a team of strategic thinkers is essential for any organization aiming to succeed in a competitive business landscape. At KYT, our experience working with leadership teams has taught us that strategic thinking involves analyzing complex situations, anticipating future trends, and making informed decisions that align with long-term goals. For many leaders, these skill sets…
Read More →