Being recognized as a guest at a hotel was such a great customer service experience! Do you think I am a customer for life? Indeed!
Through our work at Know Your Talents, it is often that the team shows up in cities across the US to provide workshops, speaking engagements, trade shows, etc. and if you are a traveler, you know how demanding traveling can be on your teams, your family and yourself! Yet, when you walk into the hotel, you see YOUR name on the marquis, not the companies, but YOUR name. And it is the hotel’s appreciation for all the time spent in traveling and they want YOU to feel special. And it works! Check out the picture of our own Sarah Blik next to her marquis sign, the sign over the counter when at check-in and they gave her a welcome basket. Such a superb customer service experience!
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